PRIVACY POLICY

Version 1.0

Effective From:  01 December 2019

 

Your privacy is important to us and we are committed to being transparent about the data we collect and how we process them. This policy covers the information that we collect and share with trusted third-parties when you use one of our services or interact with us or browse our websites. In this policy “FeldsparTech” , “we”, “us” or “our” refers to FeldsparTech Solutions Pvt. Ltd. and any of our corporate business entities or affiliates. 

We consider protecting your personal data to be of paramount importance. We never sell your personal data and we carry out processing of your data in accordance with the GDPR (EU General Data Protection Regulation, specifically but not limited to Article 6(a) to 6(f) and Article 28) as well as the Laws of India (together ‘Applicable Law’), where FeldsparTech Solutions Pvt. Ltd. is incorporated.

With regards to this Privacy Policy, personal data means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person (i.e ‘Personal Data’). 

FeldsparTech enables the customers, users, partners and visitors of its site FeldsparTech.com, to have control over their personal data. We also provide control mechanisms that allow FeldsparTech customers to have privacy control over their personal data and enable them to exercise their “right to forget”. This privacy policy details the data that we collect when you visit FeldsparTech.com website and also when you become a customer by signing up to use the service

FeldsparTech has established its Information security and Data privacy principles to protect the privacy and information rights of its Customers. 

Data Collected :

 

We collect some information to conduct our regular business operations and administration that may include some personal information such as Company name, email address and contact details.  We outline this below as :

  • Data collected from website users;

  • Data collected through the use of our products and services; and

  • Other data

Data collected from website users :

When you visit our website or seek to conduct business with us you may be prompted to provide certain personal information such as name, email address, mobile number, organization name and geographic location etc. This information is used by us in the following ways :

  • Help us connect with you or to establish communication with you.

  • Collect your Email address to subscribe to our regular product and services updates.  

  • Enquire about our products and services. 

           Generally, the personal information you provide to us is necessary to provide information you have requested, resolve a complaint or address a query.  

           We may also collect billing and transactional details of the Customer during their purchase of our products or services.  We work with industry standard payment providers to collect payment.

           Our servers automatically collect certain information when  you visit our website. This information does not necessarily reveal your identity directly but it may include information about the web-browser software and the Internet Protocol (IP) address. In some countries, including the European Economic Area, this information may be considered personal information under applicable General Data Protection Regulation.  We do not use this information to identify you, and do not process this information actively.

Data Collected through use of our Products and Services :

 

Usage Data : Where our customers subscribe to our products and services we collect certain technical information obtained from software, systems hosting the services or products and services which do not directly identify the end user herein referred to as Usage Data. The extent of this collection is configurable by our customers, but as an indication, our collection of  technical information that constitutes personal data includes (but is not limited to):

  • IP Address

  • Email address

  • Company name

  • Mobile number

  • Browser Information

We do not collect usage details about Customer’s end users, except as necessary for support or to provide the Services requested by Customers (in which case we are a data processor of such data).  The information is only processed to provide the service requested by the Customer

 

Other Data:

Cookies – Our website uses “cookies”, which are files in text format placed on Your (User’s) computer, to help the website analyse how Users use the site. The cookie provides information about Your use of the website (including your IP address) for the purpose of evaluating and compiling reports on website activity and internet usage. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if You do this You may not be able to use the full functionality of this website.

Use of Personal Data:

 

Following is an overview of the core purpose for using the personal information collected by us.

Data collected from website users :

  

For Customers in the European Union, our processing (i.e use) of your personal information is justified on the following legal basis :

  • Processing is necessary to perform a contract with you or take steps to enter into a contract at your request.This is the primary basis of our processing.

  • Processing is in our legitimate interests, subject to your interests and fundamental rights, and notably our legitimate interest in using applicable data to conduct and develop our business activities; or

  • You have clearly consented to the processing of your personal data for a specific purpose.

        

The personal data that is collected is used for the following purposes :

  • Conduct and develop our business with you and with others

  • Engage with you for events, promotions for our products and services

  • Provide you with documentation or communications which you have requested

  • Communicate with users to resolve queries or complaints

  • Provide you with any Services you request

  • Send you marketing communications that you have subscribed to receive or where it is lawful for us to do so

Data collected through the use of our products and services :

For Customers in the European Union, our processing (i.e use) of your personal information is justified on the following legal basis :

  • Processing is necessary to perform a contract with you or take steps to enter into a contract at your request; This is the primary basis of our processing.

  • Processing is in our legitimate interests, subject to your interests and fundamental rights, and notably our legitimate interest in using applicable data to conduct and develop our business activities; or

  • You have clearly consented to the processing of your personal data for a specific purpose.

 

The personal data we collect is used for the following purposes :

  • Conduct and develop our business with you and with others;

  • Engage with you for events, promotions about our products and services;

  • Provide you with documentation or communications which you have requested;

  • Communicate with users to resolve their queries or complaints;

  • Provide you with any Services you request;

  • Send marketing communications, where you have subscribed to receive or where it is lawful for us to do so;

  • Conduct and develop our business with you and with others;

  • process, evaluate and complete certain transactions involving our products and services;

  • Maintain our internal business and accounting records;

  • Provide you with any Services you request;

  • Manage, protect against and investigate fraud, risk exposure, claims and other liabilities, including but not limited to violation of our contract terms or laws or regulations.

Other data :

        

For Customers in the European Union, our processing (i.e use) of your personal information is justified on the following legal basis :

  • The processing is in our legitimate interests, subject to your interests and fundamental rights, and notably our legitimate interest in using applicable data to conduct and develop our business activities; or

  • You have clearly consented to the processing of your personal data for a specific purpose.

The personal data we collect is used for the following purpose :

  • Operate, evaluate, maintain, improve and develop our products and services or our websites

  • Customise our websites, products or services to users’ needs

Disclosure of Personal Data to Service Providers :

            

We engage third parties to support the services we deliver to you. These third parties assist us in providing information, products or services to you, in conducting and managing our business, or in managing and improving our products/Services or our websites.

            

We share your personal data with these third parties to render services for which they have been engaged by us to perform on our behalf, subject to appropriate contractual restrictions and security measures, or if we believe it is reasonably necessary to prevent harm or loss, or it believes that the disclosure will further an investigation of suspected or actual illegal activities.

The third parties may include:

  • Cloud infrastructure providers such as Amazon Web Services (AWS).

  • Cloud application and productivity providers to support our internal office operations such as email and document management.

  • Administration and support: to enable customer support and assist in sales management.

  • Marketing and Newsletter: To manage our email communication with our Customers for marketing purposes such as new offerings of products and services etc.  

          

We do not share, sell, rent, or trade any of your personal information to third parties, other than as necessary to deliver the services we provide you or to administer our business..

 

Personal information collected by us including any and all the personal information of the EU Customers is stored in US data centers from our service providers in the United States.

              

We will  protect the personal information in accordance with this Privacy Notice wherever it is processed and we take appropriate contractual or other measures to protect the personal information in accordance with the applicable laws pertaining to Data Protection.

              

Where processing takes place in the United States we ensure that the service providers have subscribed to the EU-US Privacy Shield Framework. 

Security :

          

The nature of our services is such that we share a responsibility with our Users and Customers for the security of data.  

           

We aim to safeguard and protect your personal data from unauthorized access, improper use or disclosure, unauthorized modification or unlawful destruction or accidental loss, and have adopted reasonable technical and organisational security measures to ensure that this is the case, in line with established commercial good practice.   

           

It is nevertheless important that our Customers recognise their responsibility in maintaining effective security in the use of our services.

 

Retention of Personal Data :

        

We retain your personal data for as long as required to fulfil the purposes for which it was collected.  A summary of our approach to retention is outlined below :

Data collected from website users :

          

We retain this information for the duration of our relationship with the Customer.  Once you have initiated and, where appropriate consented to our communication, you have the right to request us to stop communication.

Data collected through the use of our products and services :

          

Data collected to deliver the  products and services to the Customers is typically retained by us for less than twelve months after termination of the active license.  Data relating to our commercial arrangement (billing information) will be held as long as necessary for us to fulfil our statutory record keeping obligations.

Other data :

          

We store other data for as long as needed to fulfil its purpose.  We have a default retention period defined and take what we consider are reasonable measures to remove the data once this has expired.

          

In some circumstances, we may retain personal data for other periods of time, for instance where we are required to do so in accordance with legal, tax and accounting requirements, or if required to do so by a legal process, legal authority, or other governmental entity having authority to make the request, for so long as required.

Your Rights :

        

For Customers in the European Union, Your rights under the GDPR are outlined below. For Customers outside the European Union, You may have some or all of the following rights available to you in respect of your personal data, depending on the reason for processing this data

Right to be informed– you have the right to obtain a copy of your personal data together with information about how and on what basis that personal data is processed.

Right of access: You have the right to access your personal data and supplementary information provided.

Right of Rectification: You have the right to rectify inaccurate personal data (including the right to have incomplete personal data completed).

Right to Erasure: You have the right to erase your personal data (in limited circumstances, such as where it is no longer necessary in relation to the purposes for which it was collected or processed.

Right to restrict processing: you have the right to request we cease processing if – where you object to processing and we have to consider whether we still have a legitimate interest to process it.

Right to data portability: You have the right to port your data in machine-readable format to a third party (or to you) when we justify our processing on the basis of your consent or the performance of a contract with you.

Right relating to automated decision making including profiling: You have the right to obtain, or see a copy of the appropriate safeguards under which your personal data is transferred to a third country or international organization.

Right to Object:  You have the right to object, on grounds relating to your particular situation, at any time to any processing of your personal data for which we have justified on the basis of a legitimate interest, including profiling (as opposed to your consent) or to perform a contract with you. You also have the right to object at any time to any processing of your personal data for direct marketing purposes, including profiling for marketing purposes.

Contact Details :

 

You may have further questions on how we process your data, or you may want to change the data we hold or how we communicate with you in the future.

  • If you have given consent for processing , you are free to withdraw the consent.

  • You can request deletion of your personal information at any time and we will consider your request in accordance with applicable laws.

  • If you have questions with respect to this Privacy Notice please write to us.

 

Please send a mail with your queries or requests to dpo@feldspartech.com.

If you are a European Customer and you are not satisfied with our response to a query or you have a further complaint , the Information Commissioner’s Office can be contacted on dpo@feldspartech.com.