How a Wealth Management Company reduced customer churn by 30% using Atman

The customer found existing CRM too generic and limiting to meet their specific needs. When their search for the perfect CRM yielded no results, they wanted to build their own.

 

CUSTOMER

 

Financial Services Company

 

 

Our customer is a Wealth Management Company with an AUM of just under $50 million. It requires a high-touch approach and timely communication with customers.

 

CHALLENGES

 

Existing CRM slow | Duplicate Data Entry Flows | Difficult to follow-up with customers

 

 

Existing CRM too clumsy to keep pace with customer’s expectations. Making changes to the flow or adding new functionalities would take months together. 

 

The vendor was not flexible enough to accommodate change requests. Even when changes were made, other functionalities broke, impacting the business.

 

Besides, there are very few CRM products purpose-built for the Wealth Management domain. The product did not capture the complete lifecycle of the customer at one place.

 

Data capture flow was broken and often required duplicate entries.

 

Data entry process was overwhelming for the sales team and hence discouraged them from using the system.

REQUIREMENTS

 

Simple System | Flexible to Changes| Easy to Maintain

 

 

Our Customer wanted a system:

  • Simple to operate, easy to understand and flexible for changes.

  • To be built within a few months and at a reasonable cost.

  • That was easy to maintain and did not require expensive tech experts.

  • That guided account reps to follow-up with customers regularly.

SOLUTION

Agile | Fast | Cost-effective

 

  • Customer shared requirements.

  • FeldsparTech quickly developed a working application using Atman.

  • There were multiple demos for feedback until the application was good to go!

  • The application was ready within 2 weeks of customer engaging with us.

  • This was possible due to the prebuilt components and services in Atman.

 

A custom CRM in 2 weeks at a cost that is one tenth of what a traditional application provider quoted!

 

The application is accessible on web as well as on mobile phones and tablets. Changes need to be made only at one place and not to different application versions.

 

 

Our customer continues to be happy!

 

 

HIGHLIGHTS

Effort Saved

90%

1 person month vs 10 person months

 

Costs Saved

80%

 

Annual Savings

67%

 

System Down Time

Less than 1%

 

Turnaround time for a new Change

1 working day

 

Business Impact

20% increase in Lead Conversion

30% Reduction in Customer Churn

sales@feldspartech.com

www.feldspartech.com/atman

BENEFITS

  • Application development cost savings: of more than 80%

  • No additional hires for maintenance of the new system

  • Reduced system downtime

  • Reduced customer turnover

  • More time to focus on core business than worrying about technology

  • Faster 'Go-To-Market’

www.feldspartech.com/about